Technical Support

Our dedicated team of experts is available to assist with troubleshooting, maintenance, and system optimization

System ID (if applicable)

Name(Required)

First Name * Last Name*

Email Address *(Required)

Company/Organization *(Required)

State *(Required)

Phone Number *(Required)

Issue/Request *(Required)

Friendly. Helpful. Dedicated.

Our technicians are standing by to help with your questions and solutions for all JAVS products and services.

FAQ

What information do I need when I contact the JAVS Helpdesk?

You will need your System ID #.

Do I need a service contract?

You do not need a service contract. However, without a service contract, you will be charged our non-contract rates.

I’m a transcriptionist with no System ID #. What do I need when I contact the JAVS Helpdesk?

Please provide your name and the version of the software you are using.

How do I upgrade Viewer?

Fill out the support ticket on this page and type “Viewer Upgrade Request” in the issue text box.

My foot pedal doesn’t work. What do I do?

Make sure you have your foot pedal enabled. To do this, go to the “edit” menu and select “options”. There will be a checkbox to enable your foot pedal. You may need to upgrade your software to the Pro version.

Technical Support

Need help? Contact our help desk:
1.877.JAVS.HLP (528.7457)

Need Technical Support?
Please fill out this form and we’ll be in touch!

Friendly. Helpful. Dedicated.

FAQ

Technical Support

Need help? Contact our help desk:1.877.JAVS.HLP (528.7457)

Need Technical Support?Please fill out this form and we’ll be in touch!

Friendly. Helpful. Dedicated.

FAQ

Need help? Contact our help desk:
1.877.JAVS.HLP (528.7457)

Need Technical Support?
Please fill out this form and we’ll be in touch!